FAQ

GENERAL FAQs

How do I place an order?
Browse our store, we have a huge number of products perfect for all occasions. Whether it is a gift for that special person or a treat for yourself there will be something that we know you will love! After deciding on the product(s) you would like simply click the “Add To Cart” Button that can be found under each product on our store. You can then click the check out button to pay by credit card or Paypal if you wish to pay by using this method. You then simply need to enter your billing and shipping addresses, enter you payment details and complete your purchase. If you have any problems at all please contact us and we will gladly help you.

Can I change my order?
Yes, you may change your order as long as we have not dispatched your order. Please notify us as soon as possible and we will do our very best to help you.

What are your payment methods?
We accept all major credit cards (Visa, Master Card, American Express, and Discover) as well as Paypal.

All orders are protected with 128 bit SSL encryption and no card details are stored by Peak Vibrations Ltd. All card processing is handled by our third party payment providers (Shopify Payments & PayPal).

How much is postage?
We offer free shipping on most orders.

SHIPPING

Where are your products shipped from?
All orders are shipped locally from San Antonio, Texas. Please note that we may ship multiple items separately depending on what warehouse the item is in.

Can I change my shipping address?
Once we receive your order it will automatically be sent to our fulfillment team, so providing you are able to inform us within 24 hours, we should be able to make the amendment. Once the item is shipped a notification will be sent to the email address that was provided at check out and then we are unable to make any changes.  We ask that you please take care when entering your details to avoid any delays or lost packages as a result of incorrect information.

How long does it take for my order to be delivered?
Our processing and delivery time is normally 3-5 business days, but please be patient during busy periods such as holiday seasons.

How do I know if my items have been shipped?
When your items have been shipped, we will send a notification email to the email address you provided at checkout.

If you have received an email stating that your order has been shipped but you haven't received your order yet – please allow 5 working days to be safe. If you have still not received your order after this time, please our customer support team and we will be able to help you.


SUPPORT

How do I contact you?
We can be reached by: 

Email: support@viciouslyloyal.com 
Phone: (210) 416-7790

 

 

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